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Returns & Refunds

 

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Returns & Refunds - We allow 10 day money back guarantee if you are unhappy with the product/s you have purchased.  All products must be returned in the original package and condition it was sent out in.  Unused, unwashed complete with tags.  Please allow 14 days for your refund or exchange to be processed.

Return Instructions - Please email Dona Esperança at info@donaesperanca.com.au for a return authorisation number (RAN) prior to returning your purchased item/s.  Plesae note no returns will be accepted without a (RAN).  Please send your return to:

Dona Esperança Imported Portuguese Living & Homewares

RAN:

PO Box 294

Kingsgrove NSW  1480

 

We suggest you use a registered parcel service as we are unable to take responsibility for any missing parcels.